Up Review Expands Its Reputation Management Platform to Help Local Businesses Boost Google Reviews and Visibility

Up Review, a French SaaS platform specializing in Google review acquisition and local SEO, announces the expansion of its reputation management technology for restaurants, clinics, salons and multi-location businesses. With NFC plaques, QR codes, gamified review tools and AI-assisted responses, Up Review helps local companies multiply authentic reviews and increase their online visibility.

LATTES, France, 28th Nov 2025 Up Review, a fast growing French SaaS platform dedicated to customer review acquisition and online reputation management, announces the expansion of its technology designed to help local businesses increase customer reviews, improve their visibility on Google Search and Google Maps, and strengthen trust with their audience. Built specifically for restaurants, salons, clinics, agencies, independent retailers and multi location networks, Up Review offers a complete suite of tools that simplifies the collection of customer reviews and transforms the process into a natural, engaging and scalable experience.

Founded in July 2023 by Patrick Navarro and Angelique Navarro, Up Review has rapidly become a leading solution in France for businesses seeking more Google reviews and stronger reputation results. With more than 400 clients, the platform has been adopted by restaurants, healthcare professionals, beauty salons, real estate agencies and franchise groups searching for an efficient, ethical and modern way to boost customer feedback. Up Review is headquartered in Lattes, near Montpellier, and is now extending its services internationally.

Customer reviews have become one of the most influential signals in consumer decision making. Before choosing a local business, customers check its Google rating, read recent feedback and evaluate credibility based on transparency and responsiveness. A strong online reputation influences foot traffic, increases bookings and significantly boosts a business’s ability to appear in local search results. For many consumers, the Google Business Profile of a company has become its real homepage. Up Review was created to allow every business, even the smallest local store, to compete in this new reality.

The platform focuses on three goals: increasing authentic customer reviews, simplifying review management and improving long term loyalty. Unlike traditional review request methods, which often rely on low impact emails or verbal reminders, Up Review uses smart digital tools such as QR codes, NFC plaques and gamified experiences to create an effortless and enjoyable review journey.

Up Review introduces a frictionless mobile flow built for modern customer behavior. With a simple QR code scan or a tap on an NFC plaque, customers instantly access a clean review page where they can leave honest feedback on Google. This process removes every unnecessary step and makes the experience simple and intuitive, even for customers who do not usually leave reviews. The platform ensures that the review process is fast, mobile friendly and designed to work at the exact moment when customers are most willing to share their experience.

One of Up Review’s most distinctive features is its gamified review mechanism. The platform offers a digital prize wheel that customers can spin after completing a review or leaving feedback. This reward is not tied to positive ratings, which keeps the process compliant with Google’s guidelines, but it provides a fun element that encourages participation. Small rewards such as discounts, free items or loyalty bonuses are enough to create an enjoyable interaction that customers remember. Businesses using gamified flows consistently report significantly higher participation rates, stronger emotional engagement and a more positive customer experience overall.

Up Review also offers advanced tools for restaurants and service based businesses that want to automate the review process after each visit. The platform supports automated SMS and email campaigns that invite customers to leave reviews with a single tap. These campaigns can be personalized and timed to match customer activity, increasing completion rates and generating steady review volume over time. For busy business owners, this automation ensures that review collection is constant and does not depend on manual staff involvement.

Another essential part of Up Review is its reputation management dashboard. This all in one interface centralizes all Google reviews and provides detailed analytics on customer sentiment, star rating evolution, review frequency and feedback trends. Businesses can easily monitor their reputation, track progress and identify areas that need attention. The dashboard also includes alerts for new reviews and negative feedback, allowing teams to react quickly and maintain a consistent level of service quality.

To help businesses manage their responses professionally, Up Review integrates an AI powered review assistant. This tool generates clear, empathetic and personalized responses to customer reviews, whether positive or negative. Responding quickly and thoughtfully to reviews is one of the strongest signals for building trust, and Up Review allows businesses to do so efficiently without sacrificing authenticity. The AI assistant helps maintain a consistent tone and ensures that every customer feels acknowledged.

For multi location brands and franchises, Up Review includes features tailored to complex operational environments. Businesses with several establishments can manage all their locations from a single interface, assign role based access to managers, compare performance across stores and maintain a standardized approach to reputation management. This multi site architecture makes Up Review a strong solution for restaurant groups, beauty chains, clinic networks and regional retailers that want unified reputation reporting.

The impact of Up Review has been significant. Clients regularly report three to five times more Google reviews in the first month of use. Businesses also observe higher average ratings, improved visibility in local search results and a more consistent flow of incoming customers. One restaurant near Montpellier, for example, went from around 300 reviews to more than 1600 within six months by using Up Review’s gamified tools and automated review requests. This increase dramatically improved the establishment’s ranking and visibility to tourists, who rely heavily on Google Maps and Google reviews to make dining decisions.

Transparency and compliance are fundamental to Up Review’s approach. The platform strictly adheres to Google’s guidelines, which prohibit incentives tied to positive reviews. Up Review is built around ethical review collection, meaning customers can leave any rating they wish and will always receive the same experience whether their feedback is good, neutral or negative. This approach ensures long term stability and prevents businesses from encountering penalties or mass review removals.

Up Review is also preparing a series of product enhancements designed to support international growth. The roadmap includes deeper AI capabilities, sentiment forecasting, multi platform integration with Tripadvisor and Yelp, advanced reporting for franchise networks, and customizable gamified experiences. These developments aim to strengthen Up Review’s position as a leading reputation management solution for local businesses worldwide.

The mission of Up Review is simple: give every local business a fair chance to succeed in the digital environment. With online reviews now influencing search results, customer trust and revenue, small businesses often struggle to keep up with fast changing expectations. Up Review provides them with the tools, automation and insights they need to grow sustainably without technical complexity.

Up Review continues to expand its presence and is now opening its platform to businesses in the United States, the United Kingdom and other European markets. With its proven results in France and its focus on local business success, the company aims to become a global reference in customer review technology.

For local businesses seeking more visibility, more customer trust and more predictable growth, Up Review delivers a complete solution to collect authentic reviews, improve ratings and build strong relationships with their community. The platform’s mix of technology, simplicity and gamified engagement creates a modern and ethical foundation for reputation management.
Website: https://up-review.co

Official Links:
Google Business Profile: https://maps.app.goo.gl/96Cevy61QrgbiCPw8
Twitter: https://x.com/UpReview_
Facebook: https://www.facebook.com/profile.php?id=61580215293537
Pinterest: https://fr.pinterest.com/UPREVIEW34
YouTube: https://www.youtube.com/@Up_Review
Linktree: https://linktr.ee/upreview
Custom Map: https://www.google.com/maps/d/edit?mid=1CWcuZxhPHgLGcCVBPHCYQF4biNT-9pk
Instagram: https://www.instagram.com/upreview.fr/

Media Contact

Organization: Up Review

Contact Person: Nathanaël Butet

Website: https://up-review.co

Email: Send Email

Contact Number: +33783699479

Address:955 Avenue de l’Agau

City: LATTES

State: Hérault

Country:France

Release id:38024

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